Privacy Policy

Last Updated: December 11, 2024

1.Introduction

Tecnologie Nexora Inc (“we”, “our”, or “the Company”) is committed to protecting the privacy and security of personal information of our customers, employees, and business partners. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the European Union’s General Data Protection Regulation (GDPR), and other applicable laws.

2.Collection of Personal Information

2.1 Types of Information Collected

We collect personal information fairly and lawfully, with your knowledge and consent. Personal information may include, but is not limited to:

Identification information (name, address, phone number, email address)
Billing and payment information
Technical information related to the services we provide
Usage data and preferences
Communications with our support team
Any other information you voluntarily provide to us

2.2 Collection Methods

We collect personal information through various methods, including:

Online and offline forms
Interactions with our website and applications
Communications via email, phone, or chat
Cookies and similar technologies (subject to your consent where required by law)

2.3 Legal Basis for Collection

We collect and process your personal information based on one or more of the following legal bases:

Your consent
The need to execute a contract with you
Our legitimate interests, provided they do not override your rights and freedoms
Compliance with legal obligations

3.Use of Personal Information

We use your personal information for the following purposes:

3.1 Service Provision

Providing and improving our IT and cybersecurity services
Personalizing your experience with our services
Processing transactions and sending notifications about your account

3.2 Communication and Support

Responding to your inquiries and support requests
Sending important communications about your account or our services
Providing information about new services or updates (subject to your communication preferences)

3.3 Improvement and Analysis

Conducting research and analysis to improve our services
Developing new products and features
Generating aggregate statistics about the use of our services

3.4 Security and Compliance

Protecting the security and integrity of our services
Preventing and detecting fraudulent or unauthorized activities
Complying with legal and regulatory obligations

4.Disclosure of Personal Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

4.1 With Your Consent
We will share your personal information with third parties when you have given us your explicit consent to do so.

4.2 Service Providers
We may share your information with trusted service providers who help us operate our business and deliver services. These providers are contractually obligated to protect your information and may only use it for the specific purposes we have assigned to them.

4.3 Legal Compliance
We may disclose your information when required by law, in response to valid legal processes, or to protect our legal rights.

4.4 Corporate Transactions
In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4.5 Affiliates and Subsidiaries
We may share information with our affiliates and subsidiaries for purposes consistent with this Privacy Policy.

5.Information Security

We implement technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

Encryption of data in transit and at rest
Firewalls and intrusion detection systems
Role-based access controls
24/7 security monitoring
Regular security training for our employees
Regular vulnerability assessments and penetration testing

6.Data Retention

6.1 Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless the law requires or permits a longer retention period.

6.2 Criteria for Determining Retention Period
The criteria used to determine our retention periods include:

The duration of our relationship with you
Legal obligations under applicable laws
Applicable statutes of limitations
Potential disputes
Guidelines issued by relevant data protection authorities

6.3 Data Deletion
When your personal information is no longer necessary, we will securely delete or anonymize it.

7.Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Right of Access
You have the right to request a copy of the personal information we hold about you.

7.2 Right of Rectification
You may request that we correct inaccurate or incomplete information about you.

7.3 Right of Erasure
In certain circumstances, you may request that we delete your personal information from our records.

7.4 Right of Restriction
You may request that we restrict the processing of your personal information in certain circumstances.

7.5 Right to Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.6 Right to Object
You have the right to object to the processing of your personal information in certain circumstances.

7.7 Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time.To exercise any of these rights, please contact us using the information provided at the end of this policy.

8.International Data Transfers

8.1 Processing Location
Tecnologie Nexora Inc is based in Canada, and your personal information may be transferred to and processed in Canada and other countries where we operate or have service providers.

8.2 Safeguards for International Transfers
When we transfer personal information outside of Canada or the European Economic Area, we ensure that adequate protections are in place, which may include:

Transfers to countries that the European Commission has determined provide adequate protection
Use of standard contractual clauses approved by the European Commission
Certification under privacy frameworks such as the EU-US Privacy Shield (where applicable)

9.Cookies and Similar Technologies

9.1 Use of Cookies
We use cookies and similar technologies to improve the functionality of our website, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

9.2 Types of Cookies
We use the following types of cookies:

Essential cookies: Necessary for the basic functioning of the website
Performance cookies: To analyze how users interact with our site
Functionality cookies: To remember your preferences and personalize your experience
Advertising cookies: To display relevant advertisements (if applicable)

10.Children’s Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

11.Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Policy on our website. We encourage you to review this policy periodically.

11.1 Notification of Changes
For material changes to this policy, we will make reasonable efforts to notify affected users, either through a prominent notice on our website or by direct notification.

12.Contact

If you have questions, comments, or concerns about this Privacy Policy or our data handling practices, please contact us at:

Tecnologie Nexora Inc
5455 De Gaspe Ave, Suite 710
Montreal, Quebec H2T 3B3
Canada

Email: info@tecnologienexorainc.com

13.Supervisory Authorities

If you are not satisfied with our response to your privacy request or believe that we are not processing your personal information in accordance with the law, you may file a complaint with the Office of the Privacy Commissioner of Canada or the applicable supervisory authority in your jurisdiction.

14.Consent

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.